This Cookie Policy explains what cookies and similar tracking technologies are, how BrandSentry (“we”, “us”, or “our”) uses them on our platform, and the choices you have. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that a website places on your device (computer, tablet, or smartphone) when you visit. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the site owner.
Cookies contain information such as a unique identifier for your browser session, your language preference, or a token that keeps you logged in. They are not executable programs and cannot carry viruses or malware.
Similar technologies — such as local storage, session storage, and tracking pixels — work in a comparable way and are also covered by this policy.
2. Why We Use Cookies
We use cookies and similar technologies to:
- Keep you securely logged into your account between page loads.
- Protect your sessions and form submissions against cross-site request forgery (CSRF).
- Remember your language, theme, and notification preferences.
- Understand how users navigate the platform so we can improve usability and performance.
- Detect and prevent fraudulent or abusive activity.
- Support third-party integrations you choose to enable (e.g., Google OAuth).
- Measure the deliverability and engagement of emails we send you (open and click tracking).
3. Types of Cookies We Use
Cookies can be categorised by purpose and by duration:
By Purpose
| Category | Description | Can be disabled? |
|---|---|---|
| Strictly Necessary | Essential for the platform to function. These include session cookies, CSRF tokens, and authentication cookies. Without them, core features such as logging in or submitting forms will not work. | No — required for the service |
| Functional / Preference | Allow the platform to remember choices you make (e.g., language, UI preferences, timezone) so you do not need to re-configure them on each visit. | Yes — via browser settings |
| Analytics | Help us understand how users interact with the platform — which pages are visited most, how long users spend on each page, and where errors occur. This data guides performance and UX improvements. | Yes — via browser settings or cookie consent |
| Security | Assist in detecting and preventing fraudulent activity, brute-force login attempts, and other security threats. These cookies may record failed login events and rate-limit suspicious requests. | No — required for security |
By Duration
| Duration | Description |
|---|---|
| Session Cookies | Temporary cookies that exist only while your browser is open. They are automatically deleted when you close your browser tab or window. |
| Persistent Cookies | Remain on your device for a defined period (from minutes to years, depending on the cookie). They survive browser restarts and allow the site to recognise you on subsequent visits. |
4. First-Party Cookie Details
The following cookies are set directly by BrandSentry:
| Cookie name | Purpose | Duration | Category |
|---|---|---|---|
brandsentry_session | Maintains your authenticated login session across page requests. | Session (browser close) | Strictly Necessary |
XSRF-TOKEN | CSRF protection token included in all state-changing requests to prevent cross-site request forgery attacks. | Session (browser close) | Strictly Necessary |
remember_web_* | Set when you choose “Remember me” on the login page. Keeps you logged in across browser restarts. | Up to 400 days | Strictly Necessary |
| Language / locale cookie | Stores your preferred display language so the platform is shown in the correct language on return visits. | Up to 1 year | Functional |
| Theme / UI preference | Remembers any UI customisation choices (e.g., collapsed sidebar, dashboard layout) you have saved. | Up to 1 year | Functional |
| Analytics event cookies | Used internally to log page URLs visited, load times, and user IDs to help us diagnose performance issues. | Session | Analytics |
5. Third-Party Cookies
Some features of BrandSentry rely on third-party services that may set their own cookies or tracking technologies on your device. These are governed by the respective third party’s own privacy and cookie policies, not by this policy.
| Provider | Purpose on BrandSentry | Their policy |
|---|---|---|
| Stripe / PayPal / Paddle | Payment processing. These providers may set cookies during checkout to detect fraud and manage the payment flow. | See provider website |
| OAuth sign-in (“Sign in with Google”), Google Sheets export, and Google Drive backup. Google may set authentication cookies when you use these features. | Google Privacy Policy | |
| Sentry | Real-time error monitoring and crash reporting. Sentry may set session identifiers to correlate errors with a user session for debugging purposes. | Sentry Privacy Policy |
Third-party cookies are only activated when you use the relevant feature (e.g., payment checkout, Google sign-in). We do not load third-party advertising or social media tracking cookies.
6. Email Tracking Technologies
Emails sent by BrandSentry (such as alert notifications, reports, and account emails) may include the following tracking technologies:
Tracking Pixel (Open Tracking)
A 1×1 transparent image embedded in HTML emails. When your email client loads the image, we record that the email was opened, along with the timestamp. If your email client blocks remote images by default, open events will not be recorded.
Click Tracking
Links in our emails are routed through a BrandSentry redirect URL before taking you to the destination. This allows us to record that you clicked a link, which link was clicked, and the timestamp. You will always be redirected to the intended destination.
Opting Out
You can opt out of marketing and non-essential email communications at any time by clicking the “Unsubscribe” link included in every email, or by updating your notification preferences in your account settings. Transactional emails (such as password resets, security alerts, and payment confirmations) are required for the service to function and cannot be opted out of.
7. Local Storage & Similar Technologies
In addition to cookies, BrandSentry may use the following browser storage mechanisms:
| Technology | How we use it | Cleared when? |
|---|---|---|
| Local Storage | Used to persist UI state such as sidebar collapse state, dashboard widget order, and other non-sensitive display preferences between sessions. | When you clear browser data, or via account settings |
| Session Storage | Stores temporary state for in-progress operations (e.g., multi-step forms or wizard progress) that should not persist after the browser tab is closed. | When the browser tab is closed |
8. Managing Your Cookie Preferences
You have several options for controlling cookies:
Browser Settings
All major browsers allow you to view, block, and delete cookies via their settings menus. Below are links to the cookie settings for popular browsers:
Impact of Disabling Cookies
| Cookie type | Impact if disabled |
|---|---|
| Strictly Necessary (session, CSRF) | You will not be able to log in or use the platform. These cookies are required. |
| Functional / Preference | Your language and UI preferences will not be saved between visits. The platform will still work, but you may need to reconfigure settings each time. |
| Analytics | We will not collect page-load and usage data for that session. The platform will still work normally. |
| Third-Party (Google, Stripe) | Features such as “Sign in with Google” or payment processing may not function correctly. |
Do Not Track (DNT)
Some browsers offer a “Do Not Track” signal. Because there is no consistent industry standard for responding to DNT signals, BrandSentry does not currently alter its data collection practices based on DNT headers. We will update this policy if the situation changes.
9. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or for legal and regulatory reasons. We will update the “Last updated” date shown on this page when changes are made. For significant changes, we will notify you via an in-app notice or email. Your continued use of the Service after the effective date constitutes acceptance of the updated policy.
10. Contact Us
If you have any questions about how BrandSentry uses cookies or wish to exercise any of your data rights, please contact us:
- Website:Contact page
- Email:support@brandsentry.com