A status page is a public (or customer-facing) page showing the real-time and historical uptime of your service, usually with incident updates posted during outages.
Why it helps
- Cuts support ticket volume during an outage — customers check the status page instead of emailing
- Builds trust: publicly tracked uptime signals operational maturity
- Gives you a single place to communicate incident updates and post-mortems
Who really needs one
Any B2B SaaS or service other businesses depend on should have one. A small marketing site usually doesn’t need a public one, but an internal status page for your own team is still useful.
FAQ
Should a status page be hosted on the same infrastructure as the main site?
No — host it separately (a different provider/region) so an outage that takes down your main site doesn’t also take down the page explaining the outage.