Trustpilot Rating Monitoring

Track your Trustpilot TrustScore and get warned when it drops.

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Your Trustpilot rating is one of the first things a prospective customer sees, and it moves on its own — a cluster of bad reviews can pull your TrustScore down in days, long before you notice. By the time you check, the lower score has already cost you sign-ups. Trustpilot monitoring tracks your TrustScore, stars and review volume continuously and tells you the moment it slips, so you can respond to the reviews driving it down while it still matters.

What it checks
  • Your current TrustScore (0–5) and star rating
  • Total review count and how it changes over time
  • The published rating band (Excellent, Great, Average, Poor, Bad)
  • A drop in your score since the last check
  • A direct link to your Trustpilot profile to respond

Why it matters

Reviews are social proof that directly affects conversion, and Trustpilot is where a lot of buyers look first. A falling score is both a warning sign and an opportunity: responding quickly and professionally to negative reviews is the single most effective way to recover a rating — but only if you know about them in time. Continuous monitoring turns "we didn't realise our score had dropped" into a same-day alert.

How BrandSentryPro does it

Add your domain and BrandSentryPro reads your Trustpilot profile through the official Trustpilot Business API, records your TrustScore, stars and review count, and re-checks on a schedule — alerting you whenever your score drops so you can act on the feedback behind it.

Frequently asked questions

What is a Trustpilot TrustScore?
The TrustScore is Trustpilot's overall rating for a business on a scale of 0 to 5, calculated from its reviews (weighting recency and other factors). It maps to a band — Excellent, Great, Average, Poor or Bad — and is what shoppers see next to your name.
How can I improve my Trustpilot score?
Respond promptly and professionally to negative reviews, invite satisfied customers to leave reviews so your rating reflects your typical experience, and fix the issues that recurring complaints point to. Because recent reviews carry more weight, consistent good service moves the score over time.
How does this monitoring work?
It reads your TrustScore, stars and review count through the official Trustpilot Business API on a schedule and alerts you when your score drops — so you can respond to the reviews driving the change quickly, rather than discovering a lower rating weeks later.

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