Refund Policy

This Refund Policy explains when and how BrandSentry (“we”, “us”, or “our”) issues refunds for paid subscriptions. We want you to be confident in your purchase and have a clear understanding of your options if the Service does not meet your expectations.

1. 30-Day Money-Back Guarantee

We stand behind BrandSentry. If you are not completely satisfied with your paid subscription for any reason, you may request a full refund within 30 days of your initial payment on that subscription — no questions asked.

• The 30-day window begins on the date your first payment for a new subscription plan is processed.
• The guarantee applies to your first billing cycle only on each plan. Subsequent renewal charges are not covered by the 30-day guarantee but may still qualify under Section 2 (Refund Eligibility).
• You do not need to provide a reason, but we welcome your feedback so we can continue to improve the platform.

2. Refund Eligibility

Outside the 30-day money-back guarantee window, refund requests are evaluated on a case-by-case basis. We may issue a full or partial refund in the following circumstances:

Requests not covered by the above are reviewed in good faith. We may offer a pro-rata account credit in lieu of a cash refund where appropriate.

3. Non-Refundable Items

The following are not eligible for a refund:

• Subscription fees for billing periods that have already ended (except where a billing error occurred).
• Renewal charges requested more than 7 days after the renewal date, where the account has been actively used.
• One-time add-ons, custom integrations, or professional services fees agreed under a separate statement of work.
• Fees for periods during which your account was suspended due to a violation of our Terms of Use.
• Promotionally discounted plans or lifetime deals, unless a billing error occurred.
• Partial months remaining after a mid-cycle downgrade or cancellation (the Service remains accessible until the end of the paid period).

We do not offer refunds simply because you stopped using the Service or forgot to cancel before the renewal date, unless the request is made within 7 days of the charge as noted in Section 2.

4. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Contact form:Visit our contact page and select “Billing / Refund” as the subject.
• Email: Send your request to support@brandsentry.com with the subject line “Refund Request”.

Please include the following information in your request to help us process it quickly:

• The email address associated with your BrandSentry account.
• The date of the charge you wish to be refunded.
• The amount charged and the payment method used (Stripe, PayPal, or Paddle).
• A brief description of the reason for your request (optional for 30-day guarantee requests).

We will acknowledge your request within 1 business day and aim to resolve it within 3–5 business days.

5. Processing Times & Methods

Approved refunds are returned to your original payment method. Processing times vary by payment processor:

We do not issue refunds in the form of cryptocurrency, gift cards, or any currency other than the original transaction currency. Once a refund is issued on our end, the final delivery time is outside our control and depends on your bank or payment provider.

6. Cancellation vs. Refund

Cancelling your subscription and requesting a refund are two separate actions:

To cancel your subscription, go to Account Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing cycle.

We recommend cancelling your subscription before requesting a refund to ensure no further charges occur while your request is being reviewed.

7. Plan Changes (Upgrades & Downgrades)

Upgrades

When you upgrade to a higher-tier plan mid-cycle, you will be charged the pro-rata difference for the remaining days in your current billing period. Your new plan takes effect immediately.

Downgrades

When you downgrade to a lower-tier plan, the change takes effect at the start of your next billing period. You continue to have access to your current plan’s features until the end of the paid cycle. No refund or credit is issued for the remaining days on the higher-tier plan.

Annual to Monthly Switch

If you switch from an annual plan to a monthly plan, the annual subscription continues until its expiry date. No partial refund is issued for unused months on the annual plan unless covered by the 30-day guarantee or a billing error.

8. Disputed Charges & Chargebacks

If you believe a charge is incorrect, please contact us before initiating a chargeback with your bank or payment provider. We resolve most billing issues quickly and a chargeback can take significantly longer to resolve.

Accounts subject to an active chargeback dispute may be suspended pending resolution. Fraudulent chargeback claims (e.g., disputing a charge for a service that was actively used) may result in permanent account termination and recovery of associated costs.

9. Account Suspension

If your account is suspended or terminated due to a violation of our End User License Agreement, you are not entitled to a refund for any unused portion of your subscription. If we suspend your account in error, we will issue a pro-rata refund for the period affected and restore your access promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via an in-app notice or email at least 14 days before taking effect. The updated policy will apply to charges made after the effective date. Charges already made remain subject to the policy in force at the time of the transaction.

11. Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please reach out:

• Contact form:Contact page (select “Billing / Refund”)
• Email:support@brandsentry.com